MANUAL
Published:
2009
MNL22-2ND-EB
Business Performance Excellence through Total Quality Management—2nd Edition
Author(s): ["Jack P. Pekar"]
The latest edition of this popular ASTM manual provides a set of practical guidelines to assure excellence in business performance through total quality management.
These guidelines cover:
Leadership Commitment
Team Management
Customer, Workforce, and Market Focus
Process Management
Measurement Analysis
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Reprints and Permissions
Details
Developed by Committee: F16
Pages: 72
DOI: 10.1520/MNL22-2ND-EB
ISBN-EB: 978-0-8031-4530-6
ISBN-13: 978-0-8031-7005-6