MANUAL Published: 01 January 2009
MNL11620M

Business Performance Excellence through Total Quality Management—2nd Edition

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The mission of this book is to provide guidance and define management’s responsibility, or role, in creating a work environment that is focused on performance excellence through the Baldrige National Quality Program and Total Quality Management principles. The areas addressed are: Leadership Commitment, Team Management, Customer and Market Focus, Workforce Focus, Process Management, Measurement Analysis, and Knowledge Management, Recognition and Rewards, and Communications. Special attention is provided in the areas of strategic planning, continuous improvement, supplier partnerships, lean manufacturing, and statistical quality control. This book may serve as reference material by corporations and colleges in their quality assurance training programs.

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Details
Developed by Committee: F16
Pages: FM1–FM9
DOI: 10.1520/MNL11620M
ISBN-EB: 978-0-8031-4530-6
ISBN-13: 978-0-8031-7005-6