Journal
Published Online: 23 January 2015
Volume 44, Issue 3
A New Service Performance Index Based on Time Interval of Complaints
CODEN: JTEVAB
Abstract
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Author Information
Chen, Hsi-Tien
Department of Leisure Industry Management, National Chin-Yi Univ. of Technology, Taichung, TW
Chen, Kuen-Suan
Department of Industrial Engineering and Management, National Chin-Yi Univ. of Technology, Taichung, TW
Department of Mathematics and Computer Science, Univ. of San Diego, San Diego, CA, US
Pages: 7
Price: $25.00
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Details
Stock #: JTE20140218
ISSN: 0090-3973
DOI: 10.1520/JTE20140218