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Journal Published Online: 06 October 2014
Volume 43, Issue 1

A Novel Approach Based on Performance Influence for Evaluating Criteria of Service Quality

CODEN: JTEVAB

Abstract

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Author Information

Chen, Kuen-Suan
Department of Industrial Engineering and Management, National Chin-Yi Univ. of Technology, Taichung, TW
Wang, Kung-Jeng
Department of Industrial Management, National Taiwan Univ. of Science and Technology, Taipei, TW
Chang, Tsang-Chuan
Department of Industrial Management, National Taiwan Univ. of Science and Technology, Taipei, TW
Pages: 10
Price: $25.00
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Stock #: JTE20130259
ISSN: 0090-3973
DOI: 10.1520/JTE20130259